For Utsav Hotel website, hotel stays, restaurant services and banquet/event enquiries
UTSAV HOTEL AND RESORT, operating under the brand name Utsav Hotel (“Hotel”, “we”, “us” or “our”), respects the privacy of guests, customers, visitors and persons who contact or transact with us. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with our website, room reservations, restaurant services, banquet/event enquiries and hotel operations.
1. Information We May Collect
- Name, mobile number, email address, postal/address details, city and other contact details.
- Reservation information including check-in/check-out dates, room type, number of guests, special requests and booking source.
- Identity and verification information required for lawful hotel check-in, guest registration, government reporting or security purposes.
- Payment and transaction information. Card/UPI/payment details may be processed by banks or payment service providers; the Hotel does not intend to store full card credentials unless legally and operationally required.
- Restaurant and banquet booking information, including dining reservations, event requirements, guest count, menu/package selections and billing information.
- Communications with the Hotel, including enquiries, feedback, complaints and customer-service records.
- Technical information such as IP address, browser/device information, website usage data, cookies and similar technologies, where applicable.
2. How We Use Information
- To process reservations, check-ins, check-outs, restaurant orders/reservations and banquet/event bookings.
- To provide requested hospitality services, room service, dining services and event services.
- To verify identity, maintain safety and security, prevent fraud or misuse and comply with legal obligations.
- To process payments, invoices, refunds, cancellations and accounting records.
- To respond to enquiries, complaints, feedback and service requests.
- To improve our website, services, guest experience and internal operations.
- To send service-related communications and, where permitted and appropriately consented to, promotional communications.
3. Sharing and Disclosure
We may share information with service providers and professional partners who help us operate the Hotel, including booking/technology providers, payment processors, IT providers, communication providers, auditors, accountants, insurers and professional advisors. We may also disclose information to government authorities, law-enforcement agencies or other persons where required or permitted by applicable law.
4. Cookies and Website Technologies
Our website may use cookies or similar technologies for essential website functionality, security, analytics and, where applicable, marketing. You may manage cookie settings through your browser, although disabling certain cookies may affect website functionality.
5. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legal/regulatory requirements, accounting, dispute resolution, security and legitimate business requirements. We use reasonable technical, organisational and administrative safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
6. Your Rights and Requests
Subject to applicable law and the operational/legal requirements applicable to the Hotel, individuals may request access to, correction of, or other action concerning their personal information. Requests may be made through the contact details stated in this policy. We may require reasonable verification before processing a request.
7. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, booking platforms, maps, payment services or social media services. Their privacy practices are governed by their own policies, and the Hotel is not responsible for their independent processing of information.
8. Children
The Hotel does not knowingly seek personal information from children except where such information is lawfully provided by a parent, guardian or accompanying adult for a legitimate hospitality or legal purpose.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be published on our website with an updated effective date.
10. Contact
For privacy-related questions or requests, contact Utsav Hotel at utsavhotelbsw@gmail.com or +91-9828181002 / +91-9414104414 / 02962-250005.
Legal note: This policy is drafted for operational use in India and is intended to align with applicable data-protection requirements, including the Digital Personal Data Protection framework as and when the relevant provisions apply to the Hotel.